Reservation and payment :
The rental is booked, with reception of your deposit by credit card.
By paying the deposit with your credit card, the balance is due one month before arrival by bank transfer or credit card.
For any other form of payment, even if you pay with a virtual credit card, the balance is due 3 months before arrival.
The balance is guaranteed by your credit card. If your credit card expires before your arrival,
we will ask you the new data for the continuation of the guarantee and the guarantor.
Otherwise, your reservation may be canceled and your deposit will not be returned.
We reserve the right to deny access to lodging if the balance was not paid within the agreed time before the arrival,
in this cases the down payment is retained.

Deposit :
The deposit is guaranteed by the credit card of the tenant.
You are responsible for any damage you cause, the amount is unlimited, subject to normal wear and tear of things.
(damage to furniture, objects, linen or equipment, due to the tenants)
in case of deterioration, it will be charged to your credit card.
In the absence of a credit card up to date, a deposit of 1000 euros will be requested by villa and € 500 per bungalow,
guest room, studio or apartment, the deposit will be returned at the check out after the inventory or 2 weeks later
in case of damage or doubt of damage.

Cancellation by the clients :
The customer has no right of withdrawal.
If a cancellation happens with more than 90 days of the date of entry in the places, the down payments are retained.
Between 90 and 61 days, 50% of the amount of the rental is due.
Between 60 and 31 days, 75% of the amount of the rental is due.
With less than 30 days, 100% of the amount of the rental is due.
Any started rental is due.

Special conditions during Covid period:
We will postpone or refund all bookings following a total lockdown or cancellation of flights to Guadeloupe.
People who are not vaccinated and who could not travel for compelling reasons are not covered.
We would like to draw your attention to the fact that contact cases and positive tests are not considered to be cases of force majeure,
only the insurance is likely to reimburse you in the event that you contract the Covid and that you have medical proof.
see insurance conditions

Cancellation by Le Hamac :
In the event of failure of a beneficiary or incapacity to ensure the service agreed upon, Le Hamac will refund the already payed amounts corresponding to the down payment of the service concerned or will propose a service of replacement within the limit of that reserved.

Modifications :
After the final booking, if the tenants decide to modify the dates of their stay, and that the owner cannot assume these modifications, that involves the cancellation because of the tenant.
If the modification is accepted you will be charged 60 euro fee.
The modifications of schedules of arrival or starting imposed by the air traffic, the requirements of safety, strike or others, cannot involve any compensation.

Reservation postponement :
If, in a case of force majeure, we propose a postponement of the reservation, the rates will be adapted to the new season but at least equal to the postponed reservation.
This transfer is valid 18 months without fee in the same residence.

In case of cancellation :
If you don't settle the fees on the date originally scheduled arrival, we inform you that our recovery partner will begin any proceedings necessary, including through the courts to recover monies owed.
From the moment we need to engage our recovery partner, we reserve the right to resort to recovery of the entire bill before the cancellation.

The lodging placed at the disposal, is furnished and equipped, a complete inventory of the pieces of furniture, crockery, linen and other objects could be carried out at the entry.
Sheets and towels are provided.
On arrival, the lodging is clean, the household and the beds are made.
The locations at the owner, as lodging accommodations and villas require that the household is made prior to departure. Optionally, your host may offer a formula with household included.

The tenant uses the buildings as temporary residence of holidays, other than any commercial or professional use.
The transfer from the airport to the lodging is not included in the price.
It is essential to rent a car.
The day and the hour of arrival as well as the number of flight must be specified in advance for the organization of the reception of the tenants.

We draw your attention to the fact that air conditioners can not bear to run continuously in Guadeloupe.
Air conditioners must be turned off when you leave or when you open the doors and windows.
When you come back in less than half an hour your room is refreshed again.
If you violate this rule and if air conditioner broke due to misuse,
you will be liable for the costs that can go to 600 euros per air conditioner, if the change is necessary.

The ADSL lines (internet) is very unstable in Guadeloupe, we can not be held responsible in case of malfunction.

Mosquito coils shall be placed on a adapted plate away from the bed.

Any litigation or dispute will have to be announced to Le Hamac at the latest two days after the arrival in Guadeloupe.
This will enable us to regulate the problem or to find a agreement friendly.
Passed this time and without observation on the spot, no dispute will be admissible.
All complaints should be sent exclusively by e-mail with or without acknowledgement of receipt.
Normal postal mail with acknowledgement of receipt is often not delivered and we no longer collect it.

After contacting the service (after sales, after travel ...) and in the absence of satisfactory reply or absence of a reply within 60 days, the customer can contact the Tourism and Travel mediator, contact details and referral procedures are available on its website: www.mtv.travel

Responsibilities :
Le Hamac acts as a central reservation, it can in no way be held responsible for the maintenance of housing or of car, any malfunction or defect on arrival and during the stay.
The owner agrees to deliver housing or car in perfect state of cleanliness and maintenance, according to the description on the website and standards. The homeowner is solely responsible for any malfunction or defect on arrival and during the stay, he is also solely responsible for keeping his planning on the website.
However, it cannot be held responsible in case of theft, loss, accident, damage, or other problems it would not know in case of theft which could occur with regard to all the tenants or their goods.
The objects and personal effects of the tenants concern their own responsibility strictly.
The tenants are thus invited to subscribe an insurance.

We are not responsible :
for swimming : for accommodation on the beach or for house with equipped pool.
Phone cuts, internet, electricity, water .....
modified schedules or cancellation of ferries, airlines, car rentals ...

Animals :
The animals are not accepted.

Capacity of reception :
We reserve ourselves the right to refuse any additional person.

Natural or extraordinary disasters :
In the event of cyclone, of natural or extraordinary disaster, obliging tenants to cancel or shorten their stay in Guadeloupe, Le Hamac will not refund non-using days, or additional costs incurred by the event .