General conditions of sale
Reservation
and
payment
:
The
rental
is
booked,
with
reception
of
your
deposit
by
credit
card.
By
paying
the
deposit
with
your
credit
card,
the
balance
is
due
one
month
before
arrival
by
bank
transfer
or
credit
card.
For
any
other
form
of
payment,
even
if
you
pay
with
a
virtual
credit
card,
the
balance
is
due
3
months
before
arrival.
The
balance
is
guaranteed
by
your
credit
card.
If
your
credit
card
expires
before
your
arrival,
we
will
ask
you
the
new
data
for
the
continuation
of
the
guarantee
and
the
guarantor.
Otherwise,
your
reservation
may
be
canceled
and
your
deposit
will
not
be
returned.
We
reserve
the
right
to
deny
access
to
lodging
if
the
balance
was
not
paid
within
the
agreed
time
before
the
arrival,
in
this
cases
the
down
payment
is
retained.
Deposit
:
The
deposit
is
guaranteed
by
the
credit
card
of
the
tenant.
You
are
responsible
for
any
damage
you
cause,
the
amount
is
unlimited,
subject
to
normal
wear
and
tear
of
things.
(damage
to
furniture,
objects,
linen
or
equipment,
due
to
the
tenants)
in
case
of
deterioration,
it
will
be
charged
to
your
credit
card.
In
the
absence
of
a
credit
card
up
to
date,
a
deposit
of
1000
euros
will
be
requested
by
villa
and
€
500
per
bungalow,
guest
room,
studio
or
apartment,
the
deposit
will
be
returned
at
the
check
out
after
the
inventory
or
2
weeks
later
in
case
of
damage
or
doubt
of
damage.
Cancellation
by the clients :
The customer has no right of withdrawal.
If a cancellation happens with more than 90
days of the date of entry in the places, the
down payments are retained.
Between 90 and 61 days, 50% of the amount of
the rental is due.
Between 60 and 31 days, 75% of the amount of
the rental is due.
With less than 30 days, 100% of the amount of
the rental is due.
Any started rental is due.
Special conditions
during Covid period:
We will postpone or refund all bookings following
a total lockdown or cancellation of flights
to Guadeloupe.
People who are not vaccinated and who could
not travel for compelling reasons are not covered.
We would like to draw your attention to the
fact that contact cases and positive tests are
not considered to be cases of force majeure,
only the insurance is likely to reimburse you
in the event that you contract the Covid and
that you have medical proof.
see
insurance conditions
Cancellation
by Le Hamac :
In the event of failure of a beneficiary or
incapacity to ensure the service agreed upon,
Le Hamac will refund the already payed amounts
corresponding to the down payment of the service
concerned or will propose a service of replacement
within the limit of that reserved.
Modifications
:
After the final booking, if the tenants decide
to modify the dates of their stay, and that
the owner cannot assume these modifications,
that involves the cancellation because of the
tenant.
If the modification is accepted you will be
charged 60 euro fee.
The modifications of schedules of arrival or
starting imposed by the air traffic, the requirements
of safety, strike or others, cannot involve
any compensation.
Reservation
postponement :
If, in a case of force majeure, we propose a
postponement of the reservation, the rates will
be adapted to the new season but at least equal
to the postponed reservation.
This transfer is valid 18 months without fee
in the same residence.
In
case of cancellation :
If
you
don't
settle
the
fees
on
the
date
originally
scheduled
arrival,
we
inform
you
that
our
recovery
partner
will
begin
any
proceedings
necessary,
including
through
the
courts
to
recover
monies
owed.
From
the
moment
we
need
to
engage
our
recovery
partner,
we
reserve
the
right
to
resort
to
recovery
of
the
entire
bill
before
the
cancellation.
The
lodging
placed
at
the
disposal,
is
furnished
and
equipped,
a
complete
inventory
of
the
pieces
of
furniture,
crockery,
linen
and
other
objects
could
be
carried
out
at
the
entry.
Sheets
and
towels
are
provided.
On
arrival,
the
lodging
is
clean,
the
household
and
the
beds
are
made.
The
locations
at
the
owner,
as
lodging
accommodations
and
villas
require
that
the
household
is
made
prior
to
departure.
Optionally,
your
host
may
offer
a
formula
with
household
included.
The
tenant
uses
the
buildings
as
temporary
residence
of
holidays,
other
than
any
commercial
or
professional
use.
The
transfer
from
the
airport
to
the
lodging
is
not
included
in
the
price.
It
is
essential
to
rent
a
car.
The
day
and
the
hour
of
arrival
as
well
as
the
number
of
flight
must
be
specified
in
advance
for
the
organization
of
the
reception
of
the
tenants.
We
draw
your
attention
to
the
fact
that
air
conditioners
can
not
bear
to
run
continuously
in
Guadeloupe.
Air
conditioners
must
be
turned
off
when
you
leave
or
when
you
open
the
doors
and
windows.
When
you
come
back
in
less
than
half
an
hour
your
room
is
refreshed
again.
If
you
violate
this
rule
and
if
air
conditioner
broke
due
to
misuse,
you
will
be
liable
for
the
costs
that
can
go
to
600
euros
per
air
conditioner,
if
the
change
is
necessary.
The
ADSL
lines
(internet)
is
very
unstable
in
Guadeloupe,
we
can
not
be
held
responsible
in
case
of
malfunction.
Mosquito
coils
shall
be
placed
on
a
adapted
plate
away
from
the
bed.
Any
litigation or dispute will have to be announced
to Le Hamac at the latest two days after the
arrival in Guadeloupe.
This will enable us to regulate the problem
or to find a agreement friendly.
Passed this time and without observation on
the spot, no dispute will be admissible.
All complaints should be sent exclusively by
e-mail with or without acknowledgement of receipt.
Normal postal mail with acknowledgement of receipt
is often not delivered and we no longer collect
it.
After
contacting the service (after sales, after travel
...) and in the absence of satisfactory reply
or absence of a reply within 60 days, the customer
can contact the Tourism and Travel mediator,
contact details and referral procedures are
available on its website: www.mtv.travel
Responsibilities
:
Le Hamac acts as a central reservation,
it can in no way be held responsible for the
maintenance of housing or of car, any malfunction
or defect on arrival and during the stay.
The owner agrees to deliver housing or car in
perfect state of cleanliness and maintenance,
according to the description on the website
and standards. The homeowner is solely responsible
for any malfunction or defect on arrival and
during the stay, he is also solely responsible
for keeping his planning on the website.
However, it cannot be held responsible in case
of theft, loss, accident, damage, or other problems
it would not know in case of theft which could
occur with regard to all the tenants or their
goods.
The objects and personal effects of the tenants
concern their own responsibility strictly.
The tenants are thus invited to subscribe an
insurance.
We
are
not
responsible
:
for
swimming
:
for
accommodation
on
the
beach
or
for
house
with
equipped
pool.
Phone
cuts,
internet,
electricity,
water
.....
modified
schedules
or
cancellation
of
ferries,
airlines,
car
rentals
...
Animals
:
The
animals
are
not
accepted.
Capacity
of
reception
:
We
reserve
ourselves
the
right
to
refuse
any
additional
person.
Natural
or
extraordinary
disasters
:
In
the
event
of
cyclone,
of
natural
or
extraordinary
disaster,
obliging
tenants
to
cancel
or
shorten
their
stay
in
Guadeloupe,
Le
Hamac
will
not
refund
non-using
days,
or
additional
costs
incurred
by
the
event
.
